Opening an account is very easy. Simply follow these steps:

1. Click on "My Account" icon at the top right corner of the homepage.
2. Complete your first and last name, email, and create a password.

Alternatively, when you place an order, you will be prompted to save your information with your email address and password.

When your order is shipped, you will receive an email with a tracking link to follow your order. You may also contact our carrier for any questions regarding your shipment. Additionally, you can track your order through your account customer portal:

1. Log in to your account at odoba.co/account.
2. Navigate to your order history.
3. Click on the order you wish to track to view the tracking details.

If you forget your password, follow these steps to reset it:

1. Go to the login page on odoba.co/account.
2. Click on the "Forgot your passwrod?" button.
3. Enter your registered email address.
4. You will receive an email with a link to create a new password.
5. Click on the link and follow the instructions to set a new password.

Creating an account enables you to be quickly identified when shopping on our website. An account offers you a safe, easy, and fast way to order. Your account saves information like order history, billing, and shipping address. You may also follow up on your orders placed. Your password assures that only you can access the information on your account.

At this moment, our online boutique delivers only within the United States. Please contact our Customer Service Team at info@odoba.co if you have any additional questions.

We use FedEx for all our deliveries. We may deliver your order to your personal postal address; a signature is required to retrieve your parcel.

Ọdọba offers free standard delivery on all orders within the United States. Free shipping will be applied to your order at checkout.

Orders are generally delivered between 2–4 business days from the moment the shipping confirmation email is sent. Kindly note that delays may be caused by delays in payment authorizations, product availability, or customs delays. During our sales period, the large amount of orders may also result in longer delivery times.

For all made-to-order pieces, including all 18k solid gold items, please note that production takes 4-6 weeks. The delivery time will be in addition to this production period.

Handbags are made in small batches by our Romanian artisan partner. After a small batch is sold out, they will be available for pre-order. Delivery for pre-ordered handbags will occur once the new batch has been crafted and ready for shipment.

Once your order is shipped, you will receive a confirmation email with the tracking number. Your parcel is fully traceable on the carrier’s website using the tracking number received. Don't hesitate to contact our carrier or our customer service for any further questions.

If you haven't received your order, we kindly invite you to open a claim with your carrier and contact our customer service at info@odoba.co. Please note that any claim regarding the delivery must be submitted within 14 working days following the expected delivery date of the parcel.

*After this period, we are not able to claim any lost orders.

Our rings are made to order and available in sizes ranging from 3 to 16.

Our pendants can be adjusted on a slider up to 22 inches.

To find your size, please refer to our Size Guide available on our website for each product. If you need further assistance, our customer service team is happy to help. You can reach them at info@odoba.co.

Ọdọba offers a selection of products from our latest collection, Ala Igbo. Our stock is made in small batches and made to order, so we update it regularly. If the piece you would like to purchase is not available, we kindly invite you to subscribe to our waitlist or pre-order (available on the product information page).

If the piece you are looking for is not available for purchase, you can sign up for our waiting list to be notified when it becomes available. You may also have the option to pre-order the piece when it is back in stock.

If you wish to cancel or modify your order, please contact us via email at info@odoba.co. We will let you know if the change is possible. Unfortunately, if we have already sent you the dispatch confirmation email, we are unable to change or cancel your order, although you will still have the right to return the item for a refund or exchange within 100 days of delivery.

We accept various payment methods for your convenience. You can pay using major credit or debit cards through Stripe, including Visa, MasterCard, and American Express. Additionally, we also accept payments via PayPal.

Please kindly contact your bank in case your payment is declined or cancelled.

Your invoice can be found in your account by visiting the "Order history" section. If you placed your order as a guest, your invoice will be sent by email along with your order confirmation.

You may cancel an order at any time before your order is delivered and up to 100 days afterward, beginning on the day the order is delivered to you or someone appointed by you (other than the carrier) receives the order. By canceling the order, you may return any items purchased from us within 100 days and request a refund or an exchange.

To initiate a return, please follow these steps:

1. Visit www.odoba.co/tools/returns to process your return.
2. Enter your email address or phone number and order number (found at the top of your order confirmation email) into our online portal.
3. A form and prepaid shipping label will be generated for you to send your items back to us.

If you can't find your order number, you can log in to your account at odoba.co/account to see a list of all your orders. Please ensure you retain a copy of your proof of postage for your records.

Conditions

• Orders must be returned in their original condition.
• Orders that have been engraved or otherwise made to your bespoke specifications cannot be returned or exchanged unless they were damaged, defective, or incorrectly delivered.
• If the value of the new items exceeds the original value, you will be required to pay the difference. Should the value of the new items be lower than the original value, the difference will be credited to the original payment method.

Yes, you can exchange a product. To initiate an exchange, please follow these steps:

1. Visit www.odoba.co/tools/returns to process your exchange.
2. Enter your email address or phone number and order number (found at the top of your order confirmation email) into our online portal.
3. A form and prepaid shipping label will be generated for you to send your items back to us.

If the value of the new items exceeds the original value, you will be required to pay the difference. Should the value of the new items be lower than the original value, the difference will be credited to the original payment method.

If you can't find your order number, you can log in to your account at odoba.co/account to see a list of all your orders. Please ensure you retain a copy of your proof of postage for your records.

Please note that items that have been engraved or otherwise made to your bespoke specifications cannot be exchanged unless they were damaged, defective, or incorrectly delivered.

Returning your order is simple and convenient with our pre-paid label. Follow these steps to return your order:

1. Register Your Return Online: Visit www.odoba.co/tools/returns to start the return process.
2. Enter Details: Input your email address or phone number and order number (found at the top of your order confirmation email) into our online portal.
3. Generate Label: A form and pre-paid shipping label will be generated for you.
4. Package Your Items: Securely package your items, including the return form and any original packaging if possible.
5. Attach Label: Attach the pre-paid shipping label to your package.
6. Send Your Package: Drop off your package at the designated carrier location.

If you can't find your order number, you can log in to your account at odoba.co/account to see a list of all your orders. Please ensure you retain a copy of your proof of postage for your records.

No, you do not need to pay to return your order. All returns are free of charge. Please make sure to use the pre-paid label provided in your parcel to send your items back to us.

If your parcel arrives damaged, please contact our customer service team at info@odoba.co as soon as possible. Make sure to take pictures of the damaged parcel and keep the package for further inspection by our carrier. This will help us resolve the issue quickly and efficiently.

If you receive a faulty or damaged item, please contact our customer service team at info@odoba.co upon receipt of the item. Any faulty item must be reported within 14 days of receiving the order. This will help us address the issue promptly and provide you with a suitable resolution.

The refund for your order will be processed within 14 business days upon receipt of the returned item. Please kindly note that we reserve the right to decline a refund if the item was not sent back in its original condition (worn, damaged, etc.). The refund will be issued directly to the payment method used for the original purchase.

We will send you a confirmation email as soon as the refund is processed. The refunded amount will be credited to your account within 14 business days, subject to your bank’s policy. Please keep the tracking number for your return to track the returned order.

To find your ring size, please refer to our Size Guide available on our website. The guide provides detailed instructions and tips to help you determine the perfect ring size. If you need further assistance, our customer service team is happy to help. You can reach them at info@odoba.co.